Effective date: April 22, 2019
To help operate the Out Of Office platform, we may charge fees to Hosts (“Host Fees”) and/or users (“Guest Fees”) (collectively, “Service Fees”) in consideration for use of our Services.
Out Of Office reserves the right to change the Service Fees at any time, and will display any applicable Service Fees (including any applicable taxes) to a Host or Guest prior to publishing or booking a Space. Such fee changes will not affect any bookings made prior to the effective date of the fee change. You are responsible for paying any Service Fees that you owe to Out Of Office. Except as otherwise provided in the Services, Out Of Office Service Fees are non-refundable.
Hosts are solely responsible for setting a price (including any taxes if applicable, or charges such as cleaning fees) for each Space (“Space Fee”). Out Of Office charges a service fee to Hosts and Guests when a Space booking is confirmed. We will deduct any Host Fees from the Space Fee before remitting the payout to the Host.
Host service fees are generally 10-20%, and are calculated from the booking subtotal (the published Space Fee plus any additional cleaning or service charges, if applicable, but excluding taxes and Out Of Office Guest Fees).
We currently do not charge a guest service fee.
Guest Cancellation Policy
If you cancel a booking more than 12 hours ahead of the start time, you will not be charged a fee.Bookings cannot be cancelled within 12 hours of start times. This policy is important for our Hostsbecause filling each space is critical to their business, and a late cancellation doesn’t give themenough time to re-book the space with someone else.
Host Payment Services
Payment processing services for Hosts are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By continuing to use the Out Of Office platform, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Out Of Office enabling payment processing services through Stripe, you agree to provide us accurate and complete information about you and your business, and you authorize us to share it and transaction information related to your use of the payment processing services provided by Stripe.